Terms & Conditions

Last updated: August 2026

These Terms & Conditions govern bookings and stays with RWENZORI TURACO VIEW CAMPSITE ("we", "us", "our"), located in Mihunga, Kasese District, Uganda. By booking a trek, package, or stay with us, you agree to the terms below.

1. Bookings

Bookings made through our website, WhatsApp, phone, or email are confirmed once we've verified availability and received any required deposit. Trek dates, group size, and package details should be confirmed in writing before your arrival.

2. Payments

A deposit may be required to secure permits, porters, and accommodation ahead of your trek. The balance is typically due on arrival unless otherwise agreed. Prices are quoted per person and are subject to change for permits or park fees set by third parties (e.g. Uganda Wildlife Authority or Rwenzori Mountains National Park).

3. Cancellations & Changes

Cancellation terms depend on how close to the travel date you cancel, since permits and porter arrangements are booked in advance on your behalf. We'll confirm the specific cancellation policy for your package at the time of booking. Please contact us as early as possible if your plans change.

4. Health & Safety

Trekking in the Rwenzori Mountains involves real physical exertion and altitude, sometimes in remote terrain. Guests are responsible for disclosing relevant health conditions before departure and for bringing suitable gear. Our guides may adjust or halt a trek for safety reasons, including weather, fitness, or medical concerns.

5. Travel Insurance

We strongly recommend travel insurance covering trekking, medical evacuation, and trip cancellation for all treks and multi-day packages.

6. Conduct & Community

We ask all guests to treat guides, porters, staff, and local communities with respect. Part of our mission is supporting the Mihunga community through responsible tourism, and we expect guests to travel accordingly.

7. Liability

While we take every reasonable precaution, RWENZORI TURACO VIEW CAMPSITE is not liable for loss, injury, delay, or damage arising from circumstances beyond our reasonable control, including weather, terrain, or third-party services.

8. Contact

Questions about these terms can be sent to rwenzorituracoview7@gmail.com or via WhatsApp at +256 775 159 837.